Vine Street Market, USA is made in the USA so all orders ship from our Los Angeles, California Factories. All orders are sent via USPS or UPS unless customer contacts Vine Street Market, USA directly with alternate shipping instructions.
Please note that Vine Street Market, USA cannot be held responsible for customers supplying an incorrect or incomplete mailing address.
Orders ship within 3-5 business days unless otherwise specified or on backorder. Next day delivery is available, additional charges apply.
Vine Street Market, USA is happy to refund or exchange any item that is faulty due to workmanship, or damaged in transit. We guarantee all damaged or defective merchandise for 30 days from the receipt of shipment. All other sales are final.
Vine Street Market, USA will pay the return shipping fees only for any damaged or defective items, or items not shipped as ordered. Original shipping fees are non-refundable.
For returns and/or exchanges by mail, please include a copy of the original invoice, please indicate if you would like an exchange or a refund for the damaged, defective or incorrect item, and let us know what is wrong with it.
If an exchange, please indicate the item you would like to exchange for. Shipping fees will apply to non-damaged or defective items.
Refunds will be credited to the original method of payment.
Vine Street Market, USA web purchases cannot be returned or exchanged at any retail store carrying our products, and vice versa. If you are returning or exchanging an item purchased from an ecommerce site (ex. groupon, Fab.com, ideeli, etc.) please contact the ecommerce site you originally purchased your Vine Street Market, USA item from, they will handle your return or exchange according to the policies noted in their deal offer.
Vine Street Market, USA reserves the right to refuse the return of any merchandise that does not meet the return policy requirements.